FAQs
•Classes • Lockers • Towels • Court Reservations • Equipment I’ve forgotten my AC membership card. What do I do?Temporary passes are available in the Main Office. There is a limit of three admissions per year (May 1, 2005 to April 30, 2006).
I’ve lost my membership card. What do I do?
You will have to purchase a replacement card. The first replacement card will cost $11 and all additional replacement cards are $22 (prices include GST).
I’ve lost my student card. What do I do?
Replacement T-cards are only available from Robarts Library. The Main Office can provide only a temporary card for access to the AC. Please note replacement card fees are established by the library.
Can I get a membership refund?
Membership refunds will not be given for illness, closures during the maintenance period or because of special events.
Can I cancel my membership?
Membership cancellations are made only for serious medical reasons. Cancellation requests must be made in writing to Karen Lewis, Assistant Dean, Administrative Services and Equity at karen.lewis@utoronto.ca. A cancellation fee of $30 will apply to all cancelled memberships.
Can I extend my membership?
We offer the flexibility of monthly memberships to address circumstances where you may not be able to enjoy a long-term membership. Memberships will not be extended.
The Faculty of Physical Education and Health has the right to suspend or permanently revoke all membership rights and privileges for any specified term, if the following behaviour is exhibited by an AC member:
- disruptive behaviour
- disorderly conduct
- persistent disregard of AC rules and regulations
- default payment of membership fees or other fees charged by FPEH.
Classes
How do I register for classes?Try our new online registration! Go to http://econnect.fpeh.utoronto.ca and register with ease right from home. You can also register for classes by phone or in person at the AC Main Office. Classes are not held on statutory holidays, long weekends or during Reading Week.
Who can register for classes?
Only current members of the AC may register for instructional classes. Please note that your membership must be current at the time of registration and for the duration of the instruction class(es).
How do I pay?
Memberships can be paid for in-person using cash, debit, Visa, Mastercard or American Express. Online and telephone payment is also accepted using Visa, Mastercard or American Express.
Can I transfer classes or get a refund?
Before the second class of each session, transfers and/or refunds are permitted. There is a 10 per cent or $5 administrative fee for each class, clinic, workshop, or club dropped. For clinics, refunds must be processed four days prior to the start date. Club refunds must be processed within 10 business days of club membership purchase.
Lockers
Are there free lockers in the AC?Athletic Centre members have access to two kinds of lockers: day lockers and rented lockers. Day lockers are labeled, full-sized and only for use during the day. All day lockers are free of charge and available on a first-come, first-served basis. Day locker locks and locker contents must be removed by facility closing time every day.
How do I rent a locker?
Students may rent lockers from the Main Office for $50 for the fall/winter term (Sept. 6, 2007 to May 9, 2008).
For the spring/summer term, student lockers are $25 for the entire term (May 13 to Aug.22, 2008, locker sales begin May 16). Student locker fees are pro-rated daily – the further into the season, the less a locker rental will cost to a minimum of $6.25.
For non-student members, rental lockers are available for $6.25 per month or $75 per year. Locker rentals are sold for the duration of a membership. Please note there is one standard price for lockers, regardless of size. Lockers are sold on a first-come, first-served basis.
Do you supply locks?
No. All members must supply their own locks.
When do I have to clear out my locker?
Students must clear out their lockers by May 11, 2007 (fall/winter) or Aug. 24, 2007 (spring/summer). All rental lockers must be cleared out by the expiry date.
- Contents will be removed from day lockers at facility closing time, expired rental lockers, and inappropriately occupied lockers.
- A $25 handling and storage fee is required to reclaim your belongings once they are removed.
- Belongings will not be held beyond 30 days.
- The university is not liable for lost or stolen locker contents or for contents left after the expiration date.
- Locks and contents will be removed from any inappropriately occupied rental locker.
Towels
Is there towel service?All memberships include towel service. Athletic Centre towel service will be honoured exclusively at the AC. Members will be required to swipe in and out for towel service. Members will be charged $10 for each towel that is not returned. Please be aware that after May 12, 2006 a student towel fee will be introduced.
Court reservations
Can I reserve a court?For badminton, table tennis, tennis and squash courts, limited bookings are available on a first-come first-served basis. The Athletic Centre reserves the right to cancel court bookings at any time.
How do I reserve a court?
You can reserve a court by calling 416-978-3436 (and pressing “0”) one day prior to or on the day of the court booking. At least one player must be a member of the AC and state their name and membership number when booking. Non-members must purchase a guest pass to play.
How can I find a partner?
If you are looking for a partner to play badminton, table tennis, tennis and squash, please leave your name with the attendant at the Equipment Counter by the turnstiles.
Equipment
Does the AC supply sports equipment?For racquet sports, participants are responsible for bringing all of their own equipment including racquets, balls and protective eyewear. For drop-in basketball, volleyball, table tennis and indoor soccer, equipment is available to be signed out with proper identification at the Equipment Counter by the turnstiles.